Why is there a red light on my Telus modem?
Table of Contents
Red light on the front of the modem Your modem is not connected to the network, or an error has occurred. Check whether your modem’s fibre optics cable is correctly plugged in.
What to do if network is not working?
How to fix “Mobile network not Available”error on android phones
- Restart Your Device.
- Remove SIM Card and Put it Back.
- Check Network Settings.
- Check whether phone is in Roaming Mode.
- Update the phone system to fix software bugs.
- Turn off mobile data and turn on it again.
- Turn off WiFi.
- Make sure Airplane mode is turned off.
How do I reset my Telus hub?

ZTE MC7010CA (Outdoor Unit with TELUS Wi-Fi Hub)
- Unplug the power cord for both the outdoor unit and TELUS Wi-Fi Hub.
- Leave both units off for about 30 seconds.
- Reconnect the power for the outdoor unit only.
- Wait 3 minutes. Then reconnect the TELUS Wi-Fi Hub.
- The reboot process will take about 5 minutes to complete.
Why is my Telus WIFI not working?
If your TELUS Boost Wi-Fi devices don’t show up on the My Wi-Fi App, be sure you are logged in to the app properly, then reboot the modem. If the app does not seem to be working correctly, try redownloading the app.

How do I reset my Telus modem T3200M?
How to reset an Actiontec T3200M modem
- Locate the red reset button on the back of the device.
- Using a thin object (ex.
- Release the reset button.
- Your TELUS modem will restart automatically.
- Please allow up to 10 minutes for the process to complete.
Why my phone is showing no service?
Sometimes in order to fix a No Service and Signal on Android problem, you’ll need to deal with the Sim card. Data stored in the Sim Card gives your phone something like an address for a network to find it, and vice versa. You may have bumped your phone somewhere and dislodged your Sim Card a bit.
Why is the mobile network not available?
Look for the “Wireless and Networks” category where you have to tap the option “More”. Now select “Mobile Networks”. Click “Network Operators” and select “Manual”. Once you have done with it, restart your Android phone to get rid of this issue.
How do I fix my TELUS internet?
If both are on, remove the cable from the WAN port.
- Make sure the internet light is on.
- Restart your devices.
- Disconnect and reconnect your devices to Wi-Fi.
- Move or turn off personal devices that interfere with your Wi-Fi away from your modem (e.g. baby monitors, wireless speakers, microwave ovens, etc)
How do I refresh my TELUS modem?
Option 1: Actiontec T3200 or T1200 modem
- Then disconnect your ONT by unplugging it from the electrical outlet.
- Wait 2 minutes and then plug your ONT back into the electrical outlet.
- Let it reboot until these indicator lights are green again.