How do I submit a claim to Sun Life?
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Submit a claim online
- Sign in to mysunlife.ca.
- Under Benefits, click my claims.
- If you see the header Submit a claim, you can submit a claim online.
- Choose the claim type that you need (such as paramedical or vision) and follow the steps to submit.
How do I get a refund from Sun Life?
Take out money: Call the Customer Care Centre at 1-866-733-8612, Monday to Friday, 8 a.m. to 8 p.m. ET.
How long does it take to get reimbursed from Sun Life?
Claims submitted either through the my Sun Life mobile app or online through mysunlife.ca are settled immediately and if approved, any reimbursement amount is usually deposited into your bank account within 2 business days.

Does Sun Life do direct billing?
Clients with personal health insurance (PHI) and health care coverage (HCC) policies can now benefit from direct billing from paramedical practitioners and vision care providers who bill Sun Life Financial directly.
How do I withdraw my Dpsp from Sun Life?

To request a withdrawal, call the Client Care Centre, at 1-877-SUN-LIFE, or process the withdrawal through mysunlife.ca. 4. How do I know when my DPSP account balance is vested and can I take money out of my DPSP at any time? When your DPSP account balance is “vested”, it means that the money belongs to you.
Can I cancel my Sun Life Insurance?
Cancellation Policy If you buy a life insurance policy from Sun Life, you can cancel it at any time. Term life coverage will end once you stop paying the premiums, and you won’t have to pay any surrender fees.
Does Sun Life ask for receipts?
Sun Life may ask you to provide your receipts within 15 days, to support your claim. Receipts can be scanned and sent by email, sent by fax or by regular mail to Sun Life.
Does Telus own Sun Life?
TELUS to provide Sun Life with national eClaims solution for extended healthcare providers.
What is direct billing insurance?
Many health care professionals are faced with pressure to offer clients direct billing to insurance. This means that their clients don’t need to pay up front for services but rather, by providing their insurance details; the provider submits the claim and gets paid directly from the insurance provider.
Can I transfer my Dpsp to RRSP?
When you leave your employer, your DPSP money can be transferred to an RRSP or RRIF, used to buy an annuity, or taken in cash (it will be taxed as income in the year you receive it).
Is Dpsp a taxable benefit?
Contributions to a DPSP made by the employer (on the plan member’s behalf) are non-taxable and tax-sheltered in an individual account. This means that plan members will not pay tax on earnings until funds are withdrawn.